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| |  | Shell Picture - Frequently asked questions (FAQ) |  | |
| If you have any questions about Shell Picture, suggestions for a new release, or if you have any
problems with the software, please do not hesitate to contact us via e-mail at
shellpicture@baxbex.com
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| After starting Shell Picture, nothing happens. What's wrong? |
Shell Picture is a program running in the background "only", adding entries and picture/text
previews to the Explorer's context menu. After starting Shell Picture an icon will be displayed in
the Windows task bar, allowing you to access the program settings, the image cache and other
selected functions.
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| Is the functionality of the trial version restricted? |
| Does Shell Picture also work with other file managers? |
This depends on the file manager. A good rule of thumb: if the file manager supports Windows
context menus, then the Shell Picture options will be displayed.
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| How do I open the Shell Picture option dialog box? |
There are two ways: either you right-click on the Shell Picture icon in the Windows task bar and
select the "Options..." command or you right-click any image file in the Explorer and select "Shell
Picture->Miscellaneous features->Shell Picture options..." from the context menu.
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| Why does the text preview sometimes looks so "funny"? |
| The context menu does not display a text preview. What's wrong? |
After the installation the text preview is not activated. You can activate the text preview in the
options dialog box on the "Text images..." tab. If you still do not get a text preview, you might
have selected the option "Enabled when holding down CTRL" on the tab mentioned. In this case you
must press the CTRL key on the keyboard when you right-click on a text file in the Explorer.
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| Some programs listed in the "Open in..." list do not open the selected file automatically.
What's wrong? |
Shell Picture passes the filename of the selected file as a parameter to the program selected in
the menu and uses long filenames for that. If the program does not open the file (e.g. programs for
Windows 3.11) you must check whether you can solve the problem by changing the parameter passing
setting. This is done in the options dialog box on the "Open with" tab. Double-click the respective
program, click on "Extended" in the "Edit entry" box and change the parameter setting.
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| Why doesn't the "Open in" option show the symbol of program XXX? |
If the program symbol is not shown, Shell Picture wasn't able to locate the program in the path
specified. Just click on the entry and follow the instructions in the dialog box shown.
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| Why doesn't Shell Picture display small pictures in the original size in the preview? |
You can choose how Shell Picture displays small pictures with the settings on the "Extras" tab in
the options dialog box.
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| Why doesn't the online update work on my system? |
When selecting the online update you must first have established an internet connection via the
Dial-up Network. If you have done this and still get an error message, check the proxy settings.
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| Sometimes a picture is not displayed in the context menu. Why? |
If you have selected the "Web-like" display of a folder in Windows 98, it may happen with large
files that you have to click a second time on a file in order to obtain a preview and the Shell
Picture functions.
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| Why is the Shell Picture icon still displayed in the task bar, although I have deactivated
it? |
To permantently deactivate the Shell Picture icon in the task bar you must select the corresponding
setting in the Shell Picture options dialog box. The option "Remove icon from task bar" in the task
bar menu only deactivates the icon for the current Windows session (until the next Windows restart).
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| Are Shell picture updates free? |
Shell Picture is not expensive in the first place. Updates within a major revision series (e.g.
from 1.09 to 1.15) are usually free. More information on special offers on major updates can be
found on our Website. You can download free updates from this website. Automatic mailing or
emailing is only possible when you have concluded a corresponding service contract.
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| How do I know that there is a new version of Shell Picture? |
You can subscribe to a free
newsletter
to be informed by email if an update becomes available. You can submit your email address without
fear of "SPAM", as we respect your privacy and will definitely not forward any email addresses to
third parties.
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| What do I do if I notice a bug in the program? |
It is very important to us that Shell Picture functions without problems. If you think you might
have found a bug, please let us know immediately. Describe the problem as precisely as possible
and, if this is applicable, how to reproduce the error. NOTE: Please ensure that you have the
latest version of Shell Picture installed, and try to provide some information on your system
(Windows version, graphics board, printer, etc.) Any information you can supply will be greatly
appreciated. See also:
Support
.
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| What do I do if I have suggestions for improvement? |
| How can I convert the trial version into a full version? |
After ordering Shell Picture you will receive a registration code and detailed instruction how to
enter the code. See also:
Online-Order
.
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| What do I do if the question that I have is not in this FAQ list? |
Write to us at
shellpicture@baxbex.com
or use our
Feedback form
. Describe the question as precisely as possible and don't forget to let us know the Shell Picture
version you are using and which operating system you are running.
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